[vc_row][vc_column width=”1/3″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_custom_heading text=”Exchange And Return Policy” font_container=”tag:h3|text_align:left” google_fonts=”font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1732886612406{margin-top: 50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;}”][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”What items are Exchangeable?” font_container=”tag:h3|text_align:left” google_fonts=”font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1732886975488{margin-top: 50px !important;}”][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”What items are Returnable?” font_container=”tag:h3|text_align:left” google_fonts=”font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1732887073582{margin-top: 50px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][porto_history image=”2180″]Contact us on WhatsApp to notify us that you would like to return your purchase. Please include your order number and the product code of the product you would like to return. Your order number can be found in the Order Confirmation email or the Dispatch confirmation email. If you are a registered customer, it can also be found in your email.[/porto_history][/vc_column][vc_column width=”1/3″][porto_history image=”2181″]If the product is damaged at the time of delivery. We will ask you for images and we will then refund the value of the damaged product to your original method of payment or send you an exact replacement product. We cannot send you a different product as a replacement. Please contact our Customer Service team at WhatsApp and they will be happy to help you with all the instructions you need.[/porto_history][/vc_column][vc_column width=”1/3″][porto_history image=”2184″]If you no longer want an unopened/unused product and tell us the reason for your return (within 3-4 working days of receipt), we will refund the value of the returned product to your original method of payment (returns postage to be paid by the customer) Please contact our Service team at WhatsApp and they will be happy to help you with all the instructions you need.[/porto_history][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][vc_custom_heading text=”Are there any charges for return?” font_container=”tag:h3|text_align:left” google_fonts=”font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1732889031614{margin-top: 50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;}”][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”How soon I will get my refund?” font_container=”tag:h3|text_align:left” google_fonts=”font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1732889183477{margin-top: 50px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D”][porto_history image=”2188″ label=””]There are no charges for returns.
Original shipping charges are non-refundable.
You are responsible for the charges for the return shipping.[/porto_history][/vc_column][vc_column width=”1/2″][porto_history image=”2189″ label=””]We will WhatsApp you to let you know when your refund or replacement order has been processed. It may take up to 7 working days for the refund to show in your account. If you experience any difficulties with the online returns process, please WhatsApp[/porto_history][/vc_column][/vc_row]